This post goes deeper into some of the lessons Dropbox has learned in incident management. The tweaks we’ve made over time include technological, organizational, and procedural improvements. The key components of our incident management process have been in place for several years, but we’ve also found constant opportunities to evolve in this area. ![]() Every minute counts for our users during a potential site outage or product issue. Though we also employ proactive techniques such as Chaos engineering, how we respond to incidents has a significant bearing on our users’ experience. ![]() At Dropbox, we view incident management as a central element of our reliability efforts.
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